04
Fault Manifest
Faults we diagnose and resolve.
Each fault maps to thousands of specific repair pages — combined with equipment, industry and location.
F-01Critical
Not Cooling
Est. response 60–90 min
- •Unit runs but cabinet temperature keeps climbing
- •Product warming, condensation on packaging
- •Compressor may run continuously without effect
F-02Urgent
Leaking Water
Est. response 60–120 min
- •Water pooling under or around the unit
- •Ice melting and running off the evaporator
- •Wet floors creating a slip hazard in the workspace
F-03Critical
Compressor Failure
Est. response 2–4 hrs
- •Unit not running at all or only clicking
- •No cooling, cabinet warming rapidly
- •Electrical burning smell near the condensing unit
F-04Urgent
Ice Buildup
Est. response 90–180 min
- •Thick ice forming on the evaporator coil
- •Reduced airflow and uneven cabinet temperature
- •Frost creeping onto stored product
F-05Urgent
Temperature Fluctuations
Est. response 90–150 min
- •Inconsistent readings across the cabinet
- •Unit short-cycling on and off
- •Product spoilage or quality loss
F-06Standard
Door Seal Failure
Est. response 45–90 min
- •Condensation or frost forming at the door edge
- •Warm air intrusion raising cabinet temperature
- •Unit running constantly to hold temperature
F-07Urgent
Thermostat Fault
Est. response 60–120 min
- •Incorrect temperature readings on the display
- •Unit won't cycle off or won't start
- •Overcooling or undercooling against the setpoint
F-08Critical
Refrigerant Leak
Est. response 2–4 hrs
- •Gradual warming over days or weeks
- •Oil stains or residue near pipework
- •Hissing sound from the coil or joints
F-09Urgent
Evaporator Coil Frozen
Est. response 90–180 min
- •Solid ice block across the evaporator
- •No airflow reaching the cabinet
- •Cabinet warming despite the compressor running
F-10Urgent
Condenser Fault
Est. response 90–180 min
- •High head pressure and tripping on safety
- •Poor cooling despite a running compressor
- •Condenser unusually hot to the touch
F-11Critical
Electrical Fault
Est. response 60–120 min
- •Breakers tripping when the unit starts
- •No power to the controller or compressor
- •Intermittent operation or random resets
F-12Standard
Unusual Noise
Est. response 60–120 min
- •Grinding, rattling or buzzing from the unit
- •Humming louder than normal operation
- •Vibration felt through the cabinet or floor
Not sure of the fault?
Describe the symptom — we'll diagnose on site.